How to Change SASSA Phone Number for SRD Grant Online in 2025?

Are you worried your SASSA SRD grant won’t come because your phone number changed or got stolen? In 2025, SASSA uses your number to send payment updates and OTPs. If it’s wrong, your SASSA R370 grant could stop. That’s scary when you rely on it.

So how do you fix it fast, without stress or losing your money? Here’s what you need to do to change your SASSA Phone Number.

How to Change SASSA Phone Number for SRD Grant Online in 2025? (Simple Steps)

To Change your SASSA phone number for the SRD R370 grant online in 2025, follow these quick steps:

  1. Go to srd.sassa.gov.za/sc19/contact
  2. Enter your 13-digit South African ID and 6-digit application ID
  3. Click “Change Phone Number”
  4. Type your new cellphone number
  5. Enter the OTP sent via SMS
  6. Click Submit and wait 14 days for verification

Why Updating Your SASSA Phone Number Matters in 2025?

In 2025, the South African Social Security Agency (SASSA) continues to provide the Social Relief of Distress (SRD) grant of R370 per month to qualified individuals. But to receive this grant without delays or fraud risks, you must have your correct mobile number on file with SASSA.

Your mobile number is used to:

  • Receive payment updates
  • Get One-Time Pins (OTPs) for account changes
  • Confirm identity for grant applications
  • Get alerts if there’s a problem with your payment

If your number is incorrect or no longer in use, it puts your grant at risk. It may also allow someone else to access your account fraudulently. That’s why SASSA now requires strict identity checks, including biometric verification, for any changes to your contact information.

Who Can Change Their SASSA Phone Number Online?

You can change your registered SASSA phone number online if:

  • You have your 13-digit South African ID
  • You know your 6-digit application ID
  • You still have access to your new phone to receive the OTP

If you don’t know your application ID or can’t access either number, you’ll need to visit a SASSA local office to update your details in person.

How to Change Your SASSA SRD Phone Number Online? Step by Step

If you’re eligible to update your number online, follow these steps:

1. Go to the SASSA Contact Update Portal

Visit: srd.sassa.gov.za/sc19/contact

2. Enter Your Details

Type in your 13-digit South African ID and your 6-digit application ID.

3. Select “Change Phone Number”

Click the relevant option and enter your new working mobile number.

4. Receive OTP on New Number

SASSA will send a one-time pin (OTP) to your new phone. Enter it when prompted.

5. Submit and Confirm

Submit the request. You’ll see a message confirming your number change.

6. Wait for 14 Days

SASSA takes up to 14 working days to review and update your new contact information.

    ⚠️ Avoid frequent number changes. It can delay future application approvals or flag your profile for review.

    How to Report SRD Lost Phone Number to SASSA in 2025?

    If your phone was lost or stolen and someone else now has your old number, you need to secure your grant immediately.

    Here’s how:

    1. Visit: srd.sassa.gov.za/sc19/auth
    2. Click “Report Lost or Stolen Phone”
    3. Enter your 13-digit ID number
    4. Confirm that the number change was unauthorized
    5. Choose “Yes” to proceed with the security report
    6. Follow prompts to verify identity and update your phone number

    This stops criminals from using your old number to access your SRD grant.

    Can You Change SASSA Phone Number Without App ID Online?

    Unfortunately, no. SASSA does not allow online changes without an application ID. If a website promises to update your number online without proof of ID or reference number, it is likely fraudulent.

    The safest options are:

    • Visit a SASSA office
    • Call the official help line: 0800 60 10 11
    • Email: [email protected]

    New in 2025: Biometric Verification is Now Mandatory

    To strengthen security, SASSA now requires biometric verification when updating your phone number.

    This means:

    • Fingerprint scanning
    • Facial recognition
    • Cross-checking with Home Affairs records

    This change helps stop fraud and ensures only the real grant holder can update personal details.

    Why SASSA Added Biometric Checks?

    • Reduces fraud cases
    • Protects grants from being diverted
    • Ensures only rightful recipients receive the money

    If you refuse or skip biometric verification, SASSA may delay or deny your update request, stopping your grant payments.