How To Appeal for a Declined SASSA SRD R370 Grant Online?
Has your SASSA SRD R370 grant been declined, even though you believe you qualify? You’re not alone, and before you panic yes you can fix it. This simple guide will show you how to appeal the decision, what you’ll need, and how to avoid mistakes that lead to rejection. Let’s get you the support you’re entitled to.
How To Appeal for a Declined SASSA SRD R370 Grant Online? (Simple Steps)
To appeal a declined SASSA SRD R370 grant, follow these steps:
- Go to srd.sassa.gov.za/appeals/appeal
- Enter your ID and cell number to receive an OTP
- Select the month your grant was declined
- Upload documents proving unemployment and no income
- Submit your appeal and wait for a decision in 60–90 days
You must submit your appeal within 90 days of the rejection n
What is a SASSA Appeal and Why Is It Important?
The Social Relief of Distress (SRD) R370 grant, run by the South African Social Security Agency (SASSA), helps citizens in financial crisis. If your application is denied, the Independent Tribunal for Social Assistance Appeals (ITSAA) gives you a second chance to explain your case.
Appealing allows you to fix any errors, submit missing details, or correct wrong information that led to rejection.
Before You Appeal: Get These SASSA Appeal Documents Ready
1. Valid South African ID
You’ll need your 13-digit ID number make sure it matches the records at the Department of Home Affairs.
2. Registered Mobile Number
The phone number must be the same one used in your initial application. You’ll get a One-Time PIN (OTP) on this number.
3. Know Why You Were Declined
Check your SASSA rejection reason. Common reasons include:
- Receiving NSFAS or UIF payments
- Already getting another SASSA grant
- Incorrect personal info
- Age not between 18 and 60 years
How To Appeal for a Declined SASSA SRD R370 Grant Online? Step-by-Step Guide
Follow the below simple steps to appeal for a declined SASSA SRD Grant online.
Step 1: Visit the Appeal Website
Go to the official SASSA SRD Appeals portal:
👉 https://srd.sassa.gov.za/appeals/appeal
Step 2: Enter Your Details
Provide your:
- ID number
- Mobile number
You’ll receive an OTP via SMS. Enter it to continue.
Step 3: Choose the Correct Month
Pick the exact month your grant was declined. If multiple months were rejected, repeat this process for each one.
Step 4: Explain Your Appeal
Clearly describe why your application should be approved. Mention any:
- Mistakes in the system
- Missed documents
- Change in your situation
Step 5: Upload Supporting Documents
Attach:
- Recent bank statement
- Proof of unemployment (e.g. retrenchment letter or sworn affidavit)
Step 6: Review All Details
Make sure your documents and information are correct. Mistakes can delay your appeal.
Step 7: Submit Your Appeal
Click submit. You’ll get a confirmation message showing that your appeal has been received.
Step 8: Wait for the Decision
The Independent Tribunal will review your appeal within 60 to 90 days. You’ll be contacted via SMS or email.
How to Check the Status of Your Appeal? SASSA Status Check Appeal
Once you’ve submitted your appeal, here’s how to track it:
Option 1: Online
- Visit: srd.dsd.gov.za/appeals
- Enter your ID number and phone number
- Receive and enter the OTP
- View your appeal status
Option 2: Call SASSA
Call 0800 601 011 and provide your ID number to check your appeal’s progress.
What If My Appeal Is Declined Again?
Even after appealing, your request may still be denied. Don’t panic. Here’s what you can do:
1. Understand the Reason
Read the decision message from the Independent Tribunal carefully. If it’s unclear, contact them for clarification.
2. Double-Check Your Application
Look for any:
- Errors in your ID or contact info
- Missing documents
- Eligibility mismatches
3. Ask for Legal Help
Reach out to:
- Legal Aid South Africa
- Community advice offices
They can help you understand your rights and whether you qualify for a court review.
4. Consider a High Court Review
If your appeal was unfairly denied and you meet all requirements, you may request a High Court review but only after getting proper legal advice.
Top Reasons Why SASSA Appeals Get Rejected
1. Incorrect ID or Phone Info
If your ID doesn’t match records at Home Affairs, your appeal will be denied.
✅ Fix: Ensure your ID, names, and birth date are 100% correct.
2. Already Receiving Another Grant
If you’re receiving a child support, disability, or older person’s grant, you’re not eligible for SRD.
✅ Fix: Make sure you’re not listed under another active grant.
3. Getting NSFAS Funding
NSFAS (National Student Financial Aid Scheme) is seen as income support.
✅ Fix: Confirm your NSFAS status. If you’re no longer funded, provide proof.
4. Receiving UIF
Unemployment Insurance Fund payments also count as income.
✅ Fix: If UIF has stopped, submit updated bank statements.
5. Monthly Income Over the Limit
Your bank statement may show a deposit that makes it seem like you’re earning income.
✅ Fix: Explain any once-off deposits or borrowed funds in your appeal.
Other Support Options If Your Appeal Fails
1. Explore Other Government Aid
Look into:
- Child Support Grant
- Older Persons Grant
- Care Dependency Grant
2. Contact NGOs or Local Shelters
Some non-profit groups offer:
- Food parcels
- Vouchers
- Temporary help
3. Apply for Skills or Jobs Training
Some government and private agencies provide:
- Free training
- Job readiness programs
Tips to Avoid Rejection in Future Applications
✅ Use correct ID and personal details
✅ Upload the right documents
✅ Avoid applying if you get other grants or UIF
✅ Keep your phone number active for OTPs
✅ Apply only if you meet all eligibility rules
Frequently Asked Questions
Q. Can I Appeal more than once?
Yes, you can appeal for each rejected month separately.
Q. Is there a deadline for submitting an appeal?
Yes, you must appeal within 90 days of getting the rejection notice.
Q. What documents should I submit with my appeal?
Submit bank statements, proof of unemployment, and any other documents that show you meet the requirements.
Q. How long does SASSA appeal take?
SASSA takes 60 to 90 days to process an appeal.
Q. Can I appeal through a SASSA office?
No, all appeals must be done online via the official website.